Refund policy

Aussie Ties accepts returns for any reasonable reason such as sizing, colour discrepancy or just a general change of mind - However we do reserve the right to refuse the return if our guidelines are not met.

PLEASE REFER TO THE TAX INVOICE THAT WILL HAVE BEEN EMAILED AND POSTED TO YOU FOR OUR ADDRESS AND PROCESS FOR RETURNS

 

Return For Exchanges

In the case you wish to return an item to exchange it for another item / colour option, that is fine to do so

Simply return the items to us with a note advising of your wishes with a self addressed pre-paid satchel for the return journey – Please allow up to 24 business days for the whole process to occur

Failure to include a return satchel we will simply refund the order

Items returned MUST be ready for immediate resale and in their original packaging – if not we will contact you to discuss terms

 

Return For Refund

REFUNDS

If you wish to return for refund you cannot re-use the original post package as returns are at your own postage cost - We do not cover the costs associated with the return of the items to us.

Please refer to the Tax Invoice that was emailed and posted to you for our address details and also return the lower section of the invoice selecting "refund" so we know your wishes.

Returns are accepted when

Items returned MUST be ready for immediate resale and in their original packaging – if not we will contact you to discuss terms

Products must be unused and do not smell of cologne - we cannot on-sell these items so we will simply return them to you and no refund will be processed

No more than 30 Days since date of purchase - If you are outside of this window please reach out to us to discuss

Should any of the above not be met then we reserve the right to decline the refund request or deduct a percentage amount from the refund to recoup our losses as the items cannot be resold

 

 

Incorrect Item Received Or Faulty Product

Please contact us Immediately - We value your business and will resolve the issue right away at no cost to you if it is indeed an issue with the product or the incorrect item was sent.

We ask that you email or text us an image of the problem so that we can verify the issue and come up with a plan to get it sorted ASAP.

Should we receive a deemed faulty product back and discover it was misused or care instructions were not followed we will contact you to discuss options.

 

Ultimately our goal is 100% customer satisfaction but we expect our customers to be honest with us as we are with you – so please do not attempt to get one by us as we have been around for a while ;)